Mobile App maintenance
Enhance/Optimise UI to a friendly outlook
Evolving needs and features need constant updates and may also result in new issues.
Our support coverage will keep your business running smooth
Systems Support
With complete IoT care plan, you benefit from end 2 end support of your automation systems that would have become integral to your work /daily living.
Our flexible model provides outcome based maintenance covering the following key service areas for your IoT applications/systems
- Incident Management
- Service Requests
- Problem Management
- Change Requests
- Enhancements
As implementors of IoT solutions we can support and maintain the systems better than anyone else. Base support scope includes:
- Incident management
- Problem management
- Change requests
Enhancements
- As you grow and expand your requirements change
- You may want to enhance your IoT system features & capabilities
- Enhancements cater to multiple objectives such as scaling up or scaling across by including other solutions that complement existing IoT ecosystem
Feature
- End 2 end skill coverage
- Continuous Improvements
- Optimise and Enhance
- Problem Management
- Innovation and Automation
- Transformation
marketing@iottree.in
994-5359-935
How it works
Experience a different level of ease and benefits when we manage your Internet of Things systems
We believe a low risk transition from current vendor to our support services is crucial for future success. Our journey begins with a seamless handover of your IoT systems to ioTTree experts
We want to ensure the basic stability and performance of the applications which is the first thing we shall jointly accomplish after transition
This is a long term service where we resolve the incidents and fix defects in the system. The objective is to reduce the number of defects over time and keep the application healthy defect free.
With evolving business we need to upgrade/enhance the current features. This is also to keep you updated and competitive
Delivering IT solutions that enable you to live smarter.
Our IoT support services are purpose fit to improve the usability of the system modules, applications and data.
Why Choose Us
Let us change the way you think about technology.
The first thing you need is right skills in IoT. ioTTree believes in mutual success and our people are best of the breed consultants in the field
We can tailor the team structure and support model based on your requirements. We are nimble and collaborative
We believe in mutual success and hence offer a per ticket price rather than charging upfront. You pay for only for what you benefit from.
We value our client as much we do our own company. One of the core values is to ensure customer satisfaction to the highest level.
FAQ
Frequently Ask Questions.
If you have any questions reqarding our support services, do refer to our FAQ
IoT application as we are aware have a wide technology footprint and are best serviced by IoT consultants who can analyse the system end to end and not just in silo.
ioTTree has invested in R&D of various technologies and with the help of expert consultants one of our solution tenet is to optimise individual components and work towards making the the overall highly efficient and robust.
Most companies offer Managed Support or consultants on Time and material basis, the scope of work best determines the model. ioTTree has an outcome driven or ticket based pricing that is cost effective and sustainable.
It is not mandatory for onsite presence except in some cases where the application is critical for the organisation and quick fix or work around is possible only with an onsite presense.
SLAs that govern the managed services define what is the response and resolution times for different priority and severity of incidents.
The KPIs that apply to embedded systems or applications for e.g. MTBF and MTTR are mutually discussed in order to prioritise the service